9 November 2012
During a routine inspection
There were systems in place to protect people from the risk of abuse and staff demonstrated that they knew the appropriate action to take if they had any concerns about a person's welfare.
Staff were provided with information about the service and how to meet people's needs on joining the service and were able to discuss their work in meetings with their manager at regular intervals to ensure they were meeting people's needs effectively. Staff told us that they received training to support their work.
There was a complaints procedure in place and people felt able to raise their concerns about the service. However, people were given inaccurate information about external agencies they could contact.
The records were not kept to a standard to ensure that people were protected against inappropriate and unsafe care. Many of the records were out of date and contained inaccurate information.