16 March 2020
During a routine inspection
Clifton Lodge - Southbourne is registered to accommodate up to 14 people and provides care and support for older people. The service is split over two floors which were all accessible by stairs or a lift. There were 11 people using the service at time of inspection.
People’s experience of using this service and what we found
People told us they felt safe living at Clifton Lodge - Southbourne. There was enough staff on duty, and they demonstrated a good understanding of how to meet people’s individual needs. People’s outcomes were known, and staff worked with people to help achieve these. People were supported and encouraged to maintain their independence and live their lives as fully as possible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The home was clean and tidy, and signage supported people to orientate themselves around the home. Due to recent government advice for care homes hygiene procedures had been increased. People, their families and staff were involved and supportive of these changes within the home. Staff were supported with regular training and supervision which enabled them to do their job. People had access to healthcare when needed and health assessments were carried out and monitored for all.
People had access to a variety of food and drinks, they were complimentary about this and were given choices. People had comprehensive care plans which were person centred ensuring staff had the information they needed to deliver safe and effective care to people.
People knew how to complain and raise concerns. They were confident that the staff and management would address any issues they had. Feedback was sought on a continual informal and formal basis from people, their relatives and staff.
People were supported to maintain contact with those important to them including family and friends. Staff understood the importance of these contacts for people’s health and well-being. Staff knew people well and what made them individuals. There was a stable, small staff team and people and staff told us they were one big family.
The management of the service were well respected and people had confidence in them. Staff had a good understanding of their roles and responsibilities and were supported to reflect on their practice and pursue learning opportunities. The staff team worked and got on well together demonstrating team work.
Quality and safety checks helped ensure people were safe and protected from harm. This meant the service could continually improve. Audits helped identify areas for improvement and this learning was shared with staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 November 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.