14 February 2013
During a routine inspection
We found that care was planned and delivered in a way that was intended to ensure people's safety and welfare. The relative told us that the care is of a 'high standard.' People's diversity, values and human rights were respected, and people were involved in making decisions about their care. The relative said, 'they are helpful and receptive to viewpoints and requests.'
We found that there were effective recruitment and selection processes in place at the agency, and that staff received appropriate training for their role.
We found, however, that accurate records in respect of people who have used the service recently, and of the management of the service, were not always kept and could not always be promptly located when required. This meant the provider's systems of accurately and securely maintaining records may not ensure that people who use the service are protected against the risks of unsafe or inappropriate care.