Archived: Queen Ann House

Since our last visit in February 2013 staffing numbers had been increased, with an additional floating care staff employed to work across the service. The provider was also in the process of recruiting staff. Although this had helped to meet the needs of people requiring additional support, staff felt this could be increased further during busier times in the mornings. Most care plans and risk assessments had been reviewed and falls risk assessments were in place for people prone to falls.

There were appropriate arrangements in place to manage medicines safely. People living at the home told us that staff explained the medication to people before administering these. 'Oh yes, I take my medication every morning,' said one person in response to the question of whether they knew what their medication was for. Another person said, 'it helps with the voices.'

People's needs were assessed and care and treatment were planned and delivered in line with their individual care plan. People's care plans were up to date and the care they received was reviewed. The organisation took steps to ensure people's safety and welfare.

There were systems in place to ensure that people were protected from abuse and that they received the care they needed. Systems were in place to monitor and to make improvements to the quality of care and support provided to people by the home. However, we were concerned that records relating to people who use the service were not always up to date.