23 October 2019
During a routine inspection
People's experience of using this service and what we found
People told us they felt safe and established systems were in place for responding to any safeguarding concerns. Staff were confident in the actions they would take to protect people from any type of abuse. Staff were recruited safely and there were enough staff deployed to meet people’s needs.
Person-centred risk assessments and care plans were in place which contained information relevant to the needs of people. Records were detailed and provided guidance to staff on how support should be delivered. In addition, environmental risk assessments were completed which considered any potential risks associated with the building.
The service was effective in meeting people’s needs. Staff received appropriate training and their competence and knowledge was checked by the registered manager. Systems were in place to monitor people’s nutritional intake and staff worked to ensure the meal time experience was socially enjoyable. Staff told us they felt supported in their work and received regular supervision.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring and treated people in a dignified manner. People’s preferences for their care and support were recorded and staff respected the choices expressed by individuals. Support was provided by a consistent staff team who understood the needs of people well.
Effective quality monitoring systems were in place to ensure the home was well managed. The registered manager led by example and promoted a positive culture where staff were encouraged to reflect on their work to continually deliver improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
The last rating for this service was good (published 28 April 2017).
Why we inspected
This was a planned inspection based on our inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.