6 September 2017
During a routine inspection
Hazelgarth Lodge is a care home in the village of Hunmanby. It provides accommodation for up to 11 older people who require assistance with personal care. At the time of our visit there were 11 people who used the service.
At the last inspection on 6 November 2015 the service was rated as ‘Good’. At this inspection we found the service remained ‘Good’.
The provider is not required to have a registered manager in post. The provider manages the service. We have referred to them as the manager throughout this report. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe and were well cared for. The manager followed robust recruitment checks, to employ suitable people. There was sufficient staff employed to assist people in a timely way. People’s medicines were managed safely.
Staff had completed relevant training or were booked on a refresher course where needed. We found that they received supervision, to fulfil their roles effectively. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People said they enjoyed good food. People's health needs were identified and staff worked with other professionals, to ensure these needs were met. People’s independence was promoted. The service provided people with care that met their wishes and choices, whilst protecting their privacy and dignity.
Staff were knowledgeable about people’s individual care needs and care plans were person centred and detailed. People were satisfied with the level of activities within the service and said they enjoyed the company of others in the service. Spiritual needs were met through in-house services and one-to-one pastoral care when requested.
People told us that the service was well managed and organised. The manager assessed and monitored the quality of care provided to people. People and staff were asked for their views and their suggestions were used to continuously improve the service.
Further information is in the detailed findings below.