13 November and 2 December 2013
During an inspection looking at part of the service
At this inspection on 13 November and 02 December 2013 we found the provider had made the necessary changes to ensure people's needs were identified, planned and delivered to their satisfaction.
At our last inspection on 06 June 2012 we found that the system in place to identify, assess and manage risks to the health, safety and welfare of the people who used the service and others was ineffective. The system in place to regularly assess and monitor the quality of service provided was also ineffective.
At this inspection on 13 November and 02 December 2013 we found the provider had systems in place to identify, assess and manage risks to the health, safety and welfare of the people who used the service, and had implemented a new quality assurance system which was quality focused. This system however had not been implemented for sufficient time for us to assess how robust and effective it was.