The Care Quality Commission
  • Doctor
  • GP practice

Archived: The Grove House Surgery

Overall: Good read more about inspection ratings

102 Albert Street, Ventnor, Isle of Wight, PO38 1EU (01983) 852427

Provided and run by:
Dr Stephen Jeremy Doggett

Important: The provider of this service changed - see old profile

All Inspections

9 July 2019

During an annual regulatory review

We reviewed the information available to us about The Grove House Surgery on 9 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

11 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Grove House Surgery on 11 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • The practice should review the accessibility of emergency medicines as these were not separated from the day to day stocks and may take time to find in an emergency.
  • Some of the practice policies should be reviewed to ensure that they are still up to date, for example the safeguarding and health and safety policies.
  • All patients with long term conditions should have the reviews they require to monitor and improve their health.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice