Archived: Jasmine House

At the last inspection on 10 October 2015, the service was rated Good. At this inspection we found the service remained Good.

People remained safe living in the home. Risks to people had been identified, assessed and were managed safely. The managers were aware of their responsibilities and knew how to identify and report abuse. The managers also performed the role of staff which was sufficient to support people with their assessed needs. People’s medicines were managed safely.

People continued to receive effective care from the managers who had the skills and knowledge to support them and meet their needs. People were supported to have maximum choice and control of their lives and both registered managers supported them in the least restrictive way possible; the procedures in the service supported this practice. People were provided with nutritious homemade meals which looked appetising and which people enjoyed. People had access to healthcare when they needed it and recommendations from healthcare professionals were implemented.

The service continued to provide support in a caring way. We saw that people were treated with dignity and respect. People's requests for support or assistance were responded to promptly and with kindness. People had positive relationships with the managers and were treated in a caring and respectful manner.

The service continued to be responsive to people's needs and ensured people were supported in a personalised way. People's changing needs were responded to promptly. People had access to a variety of activities that met their individual needs. People said they were involved in making decisions regarding their care. People and their relatives were aware of how to make a complaint. However, there had been no formal complaints recorded at the service.

The service was led by two registered managers who promoted a service that put people at the forefront of all the service did. The managers had clearly defined roles and responsibilities, and provided each other with on-going support with their roles. There was an appropriate quality monitoring system in place for the service being provided, underpinned by a "Continuous Quality Improvement" statement and approach.

People were able to express their views about their care and support, we asked one person if there was anything they would change about living at Jasmine House and they told us there was not.

People's care needs were assessed and care and support was provided according to their individual needs. People told us they felt safe living at Jasmine House.

The providers had clearly defined roles and responsibilities, and provided each other with on-going support with their roles. One of the providers took the lead for training within the home.

There was an appropriate quality monitoring system in place for the service being provided, underpinned by a 'Continuous Quality Improvement' statement and approach.

People living at Jasmine House were asked for their consent to the care they were given and this was continually checked out with them to ensure their wishes were respected. People told us that the providers were good listeners and that their wishes were respected. People told us that they were 'treated like one of the family' and involved in the daily life of the home.