We spoke to seven people who use the service, they told us that were able to change the way their care was delivered. Their comments included 'people will do things differently if you ask them to' and 'you can always ask to change things.'People spoken with told us that they were happy with the care and support they received. Their comments included 'very happy with the care I receive and 'staff look after me well. Quite happy.'
People told us that they always had a choice of whether they attended the activities available.
People told us that they had regular access to their GP. One person told us 'they will always contact your doctor if you ask.'
People spoken with told that they enjoyed the food served and that they always had a choice of what they wished to eat. Two people told us that they chose to sit in the small dining room and they commented that 'the food is very good' and 'the 'food is always nice.'
People's personal records were not always detailed or fit for purpose. For example, we saw that improvements could be made in how information is recorded in people's care plans and staff training records.
Prior to our visit we spoke to staff from the local authority who regularly visit Cotebrook as part of their monitoring of the quality of services. They told us that they had no concerns about the service delivered at Cotebrook.