Archived: The Norfolk Hospice

We looked at one care plan that clearly explained how a person wished to be supported. Records reflected the person and clearly explained their current condition and the expected progression of their prognosis. The person had described how they wished to proceed in all aspects and this was clearly reflected in the care plans that had been developed. We spoke with two people who were receiving support and they explained how the service had helped and supported them to date. They told us that they could not 'praise the staff enough' for their assistance and support.

Policies and procedures and procedures were in place to regularly assess the condition of the building. This meant that the safety of people was regularly monitored and appropriate actions taken as was necessary.

There were monitoring systems in place that ensured the safety of the building and equipment was regularly checked and serviced. We found that the provider effectively monitored the quality of care records for people who used the service and these were securely stored.

We looked at care plans that clearly explained how a person preferred to be supported. We saw information about the choices that people using the service had made, showing people were fully consulted at every stage.

At our inspection all areas of the service were clean and tidy. We found that the routines and systems in place supported the well being of people using the service and minimised the risk of infection.

We saw that recruitment files contained appropriate references, background checks plus interview information, showing how new members of staff had been selected. This supported the safety and well being of people using the service.

The notice board had information for people to use if they had any complaints. The manager told us that people usually spoke directly with staff if they had any problems, but the information leaflets gave full information for people to use.