Severnside Medical Practice

Updated 26 July 2018

Gloucester City Health Centre – WG is situated in the inner-city area of Gloucester. It has approximately 7,800 patients registered with a range of cultures and ethnicity with a high number of patients from black and minority ethnic communities (approximately 19.4 % of registered patients). There is a telephone interpretation service available onsite to assist with any translation issues.

The practice delivers its services under a General Medical Services (GMS) contract. (A GMS contract is a contract between NHS England and general practices for delivering general medical services and is the commonest form of GP contract) at the following address only:

Gloucester City Health Centre,

The Park,

Gloucester,

GL1 1XR.

Information about the practice can be obtained through their website at:

The practice partnership includes three GP partners. They also employ two salaried GPs. One is male and four are female GPs. All GPs worked part-time and the whole time equivalent of GPs was approximately 3.5. GPs were supported by a Paramedic Practitioner, two practice nurses and a health care assistant. The practice management and administration team includes a practice manager, a senior receptionist and a range of administration and reception staff.

The general Index of Multiple Deprivation (IMD) population profile for the geographic area of the practice, shows the practice area population is in the second most deprived decile. (An area itself is not deprived: it is the circumstances and lifestyles of the people living there that affect its deprivation score. Not everyone living in a deprived area is deprived and that not all deprived people live in deprived areas). The practice has approximately a 20% patient turnover annually.

The practice is registered to provide the following Regulated Activities:

• Diagnostic and screening procedures.
• Treatment of disease, disorder or injury.
• Maternity and midwifery services.
• Surgical Procedures.
• Family Planning.

The practice has opted out of providing out of hours services to its patients. Patients can access the out of hours services provided by Care UK via the NHS 111 service and are advised of this on the practice’s website.

Updated 26 July 2018

This practice is rated as Good overall. (Previous rating January 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Gloucester City Health Centre -WG on 30 May 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• The practice worked closely with local organisations representatives of the local Muslim community to improve services for asylum seekers and patients of the Muslim faith.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Most patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Review the appointment system to improve patients’ experience of making an appointment.
• Identify and implement actions to improve uptake for the cervical screening programme, childhood immunisation and reviews for patients with long term conditions.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 26 July 2018

Updated 26 July 2018

Updated 26 July 2018

Updated 26 July 2018

Updated 26 July 2018

Updated 26 July 2018