Archived: Faith Global Links Ventures Limited

Updated 27 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by 2 inspectors.

Service and service type

Faith Global Links Ventures Limited is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Faith Global Links Ventures Limited is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 4 people about their experience of the care provided. We gathered feedback from 5 members of staff including the registered manager and care staff. We spoke to the local authority. We reviewed a range of records. This included 4 people’s care plans and medicines records, 3 staff files in relation to recruitment and staff supervision and a variety of records relating to the management of the service.

Updated 27 February 2024

About the service

Faith Global Links Ventures Limited is a residential care home providing personal care to up to 5 people. The service provides support to people living with mental health support needs. At the time of our inspection there were 4 people using the service.

People’s experience of using this service and what we found

Risks to people’s safety were not assessed and managed. Environmental risks were not monitored, and people did not have detailed, personalised risk assessments in place. The service was poorly maintained. The provider’s infection control and cleaning processes were not robust. People’s medicines were not safely managed. Staff had not always received all relevant training for their roles and recruitment checks had not always been completed accurately.

The provider’s safeguarding processes were not effective. People did not receive person-centred care. People’s care plans were not personalised and the provider was not able to demonstrate how they had adapted the service to meet people’s individual needs and preferences. People were not encouraged to eat a healthy and varied diet or engage in meaningful activities which reflected their individual preferences. People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

The provider’s processes for monitoring the safety and quality of the service were not effective and had failed to identify the significant concerns found during the inspection. The culture of the service did not empower people to achieve good outcomes. The provider was not able to demonstrate continuous learning in order to drive improvements in the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 06 October 2017).

Why we inspected

We received concerns in relation to staff training, medicines management, food preparation, infection control and management oversight at the service. As a result, we undertook a focused inspection to review the key questions of safe, effective, responsive, and well-led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

We have found evidence that the provider needs to make improvements. Please see the safe, effective, responsive, and well-led sections of this full report.

The overall rating for the service has changed from good to inadequate based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Faith Global Links Ventures Limited on our website at www.cqc.org.uk.

Enforcement and Recommendations

We have identified breaches in relation to safe care and treatment, person-centred care, safeguarding, nutritional support, recruitment, and governance at this inspection.

We have made recommendations about the provider's processes for supporting staff and documenting people's decision-making support.

Please see the action we have told the provider to take at the end of this report.

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.

The overall rating for this service is ‘Inadequate’ and the service is therefore in ‘special measures’. This means we will keep the service under review and, if we do not propose to cancel the provider’s registration, we will re-inspect within 6 months to check for significant improvements.

If the provider has not made enough improvement within this timeframe and there is still a rating of inadequate for any key question or overall rating, we will take action in line with our enforcement procedures. This will mean we will begin the process of preventing the provider from operating this service. This will usually lead to cancellation of their registration or to varying the conditions the registration.

For adult social care services, the maximum time for being in special measures will usually be no more than 12 months. If the service has demonstrated improvements when we inspect it, and it is no longer rated as inadequate for any of the five key questions it will no longer be in special measures.