The Care Quality Commission
  • Doctor
  • GP practice

Glendale Surgery

Overall: Good read more about inspection ratings

Cheviot Primary Care Centre, Padgepool Place, Wooler, Northumberland, NE71 6BL (01688) 281740

Provided and run by:
Dr Saul Nicholas Miller

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Glendale Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Glendale Surgery, you can give feedback on this service.

28 April 3 may

During a routine inspection

We carried out an announced inspection at Glendale Surgery 28 April and 3 May 2022. Overall, the practice is rated as Good

The ratings for each key question are:

Safe - Good

Effective – Good

Caring - Good

Responsive - Good

Well-led – Good

The full reports for inspections carried out under the previous provider can be found by selecting the ‘all reports’ link for Glendale Surgery on our website at www.cqc.org.uk

Why we carried out this inspection

This practice had been registered by a new provider. This was therefore the first rated inspection of the service under this provider.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included

  • Conducting staff interviews using video conferencing and questionnaires.
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as ‘Good’ overall.

We found that:

  • The practice had ensured that people were given a range of access options and were able to see a GP or practice nurse ‘face to face’ if appropriate. The latest patient survey indicated the practice had performed well above local and national averages for access to appointments.
  • The way the practice was led and managed promoted the delivery of person-centred care.
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care