We carried out a review of the data available to us about Bishopsfield Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bishopsfield Court, you can give feedback on this service.
Bishopsfield Court is a domiciliary care service and extra care scheme registered to provide personal care to people living in their own homes. The service supports older people some of whom were living with dementia and people who misuse drugs and alcohol. At the time of the inspection 30 people were using the extra care housing scheme which had 48 flats with communal rooms and gardens within one building..
People’s experience of using this service and what we found
Risks had been identified, but information for staff was limited in how to manage risks. Staff knew how to safeguard and support people to keep them safe. Enough suitably skilled staff had been safely recruited.
People were supported by a consistent staff team who they felt comfortable with. People received their medicines as prescribed and staff ensured they followed infection prevention guidance and good practise. The service and the staff team took on board learning when things went wrong.
People's needs were assessed before the service provided them with care or support. Staff knew people's needs well and care plans were reviewed as soon as changes occurred. Staff had received the required training and ongoing support to help them maintain and improve their skills to fulfil their role and responsibilities. Relatives and health professionals all confirmed staff had the skills necessary to care for people well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives told us staff were caring and knew people's needs and preferences well. Staff gave people privacy, treated them with dignity and respect and helped promote people's independence.
People said they were involved when reviewing their care and felt staff were responsive to their changing needs. Complaints were used to help drive positive improvements. Procedures and policies were in place should any person suddenly become unwell or need end of life care.
Monitoring and oversight of the service was effective in identifying and driving improvements. The registered manager led by example and had fostered an open and honest staff team culture. People's views were sought and this enabled them to have a say in how the service was provided. The provider worked well with other organisations, to provide people with joined up care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service changed ownership and was registered with us on 6 May 2021 and this is the first inspection under the current owner.
The last rating for the service under the previous provider was good, published on 03 October 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.