Arc Healthcare Ltd - Dental Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We found this practice was providing effective care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Assessing needs is based on the latest evidence we assessed for the Effective key question.

The provider had systems to ensure that people who used the service received person-centred, care and treatment, that was appropriate, met their needs and was reflective of their personal preferences. Preventive oral health care was encouraged. Staff kept up to date with current evidence-based practice and had the skills, knowledge and experience to carry out their roles. The practice offered dental implants. Staff obtained full consent, kept detailed records and had access to the appropriate equipment for the placement of implants. We looked at 6 patient care records. The information recorded in these patient care records was in line with recognised guidance. Staff obtained patients’ consent for treatment in line with legislation and guidance and understood their responsibilities under the Mental Capacity Act 2005. There was no Mental Capacity Act policy in place at the time of our assessment however, this was introduced immediately following our assessment. Staff described how they involved patients’ relatives or carers when appropriate and made sure they had enough time to explain treatment options clearly. We saw evidence the dentist justified, graded and reported on the radiographs they took. We found the radiography audits were carried out annually rather than 6 monthly in line with current guidance. There was scope for improvement in the practice’s systems for appropriate and safe handling of medicines. The practice dispensed some medicines. We noted that medicine dispensing labels did not record the patient details. There were no logs or stock control system for antibiotics available for dispensing. Following our assessment, we were forwarded logs to demonstrate that a stock control system had been implemented and evidence to show dispensing labels now contained the correct information. The practice had systems in place to direct those patients requiring additional investigation under the urgent suspected cancer referral pathway.

The judgement for How staff, teams and services work together is based on the latest evidence we assessed for the Effective key question.

The judgement for Supporting people to live healthier lives is based on the latest evidence we assessed for the Effective key question.

The judgement for Monitoring and improving outcomes is based on the latest evidence we assessed for the Effective key question.

The judgement for Consent to care and treatment is based on the latest evidence we assessed for the Effective key question.