Secure Care UK Limited

This was the first time we inspected the service. We rated it as requires improvement because:

• Management systems at this location did not alert leaders when there were risks to patient safety, such as infection prevention control risks, and when staff had not been given required training,
• We found the patient transport vehicles had not had a deep clean since May 2022.
• Not all staff had completed all elements of their induction, including modules on first aid and basic life support.
• Staff were not aware of learning from incidents, complaint, or feedback from governance meetings and national communications.
• New identification badges issued to new staff were not fit for purpose.

However:

• Operational staff were clearly passionate about providing high quality care to the people they transported.
• Staff had access to all the information they needed to care for their patients.
• Staff used restraint techniques and the vehicle secure cells only when required.
• Staff did not work in isolation and the new members of staff we spoke with were extremely positive about the support they were given by their colleagues.