Olives Healthcare Services Ltd

Olives Healthcare Services is a domiciliary care service. The service provides personal care and support to adults, with a range of needs, in their own homes. At the time of our inspection one person was using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We found oversight and quality monitoring at the service was not effective. There was no business contingency plan for emergencies. There was an absence of detailed records in respect of assessments of care needs, risks and care planning. Staff did not experience a formal programme of support or supervision. Audits were informal and not always recorded. People said they received person centred care, but the care plans to guide staff were not person centred.

The feedback we received about the service was positive throughout. People told us they felt safe using the service. Staff understood their needs and risks and were very kind caring and reliable.

Recruitment checks were completed on new staff and there were safe infection control processes in place.

People said they were supported to be as independent as possible and that staff treated them with respect and dignity.

A relative said the service was well run and they were asked for their views about the service. Staff gave positive feedback about the registered manager and said they were approachable and supportive.

We were unable to evidence some aspects of some key questions at this inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 April 2021 and this is the first inspection.

We have not been able to provide a rating for some key questions and therefore no overall rating at this inspection as we have been unable to find sufficient evidence to meet the characteristics of ratings and report on aspects of some key questions.

Why we inspected

This inspection was prompted by a review of the information we held about this service. You can see what action we have asked the provider to take at the end of this full report.

Enforcement and Recommendations

We have identified a breach in relation to the governance and oversight of the service. We have made five recommendations in relation to the assessment and management of risks, the assessment of people’s needs, person centred care planning, staff training and the responsibilities and requirements of a registered manager.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will continue to monitor information we receive about the service, which will help inform when we next inspect.