Huguenot Place

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Huguenot Place is a 'care home' that provides accommodation and personal care for up to five people who are deaf and also have mental health needs. At the time of the inspection, only one person was receiving personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This service was re-registered with us on 30 June 2021 when they were taken over by a new provider. The assessment team consisted of an inspector supported by a British Sign Language (BSL) interpreter. This on-site inspection was unannounced. We looked at all 5 key questions and 33 quality statements during this assessment. Based on the findings of this schemes inaugural CQC assessment we have rated them good overall. Staff and managers understood their responsibilities in safeguarding people from abuse and protecting them from harm. Risks to people were assessed and the provider encouraged positive risk taking. There were robust recruitment checks in place. People received their medicines as prescribed. The provider worked in collaboration with health and social care partners to support people. People’s healthcare needs were met, and they received access to support as required. Staff treated people as individuals and with respect. They supported people to be as independent as possible and upheld their human rights, respecting their diverse needs. People were supported to have choice and control and were able to make decisions about how their care and support was provided. Care plans were person centred and individual to people’s needs. People received equal access to services. There was a positive and open culture in the service in which people and staff were able to contribute.

People's experience of this service

People told us they enjoyed living at Huguenot Place and said that staff treated them well. Many of them had been living there for several years and considered it their home. Comments included, “Yes I like it here”, “Staff are nice and friendly”, “I’m happy living here” and “Staff treat me well.” People told us they felt safe in the presence of staff and the other residents. They told us they lived fulfilling lives and did activities that they enjoyed doing including both in the home and out in the community. People were treated with kindness, compassion and dignity and were treated as individuals, their diverse needs were respected. They told us they would not hesitate to speak to staff or the registered manager if they were not happy with anything.