We carried out a review of the data available to us about Helping Hands Sunderland on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Sunderland, you can give feedback on this service.
Helping Hands Sunderland is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 30 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives were overwhelmingly positive about the care they received. One person said, “I have every confidence in the ability of the staff who come, and I trust them.”
Care plans were detailed and included risks assessments. Medicines were managed safely. People were safeguarded from abuse. Effective infection prevention and control systems were in place.
Care was personalised and responsive to people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received regular training, supervision and appraisal. Staff worked with external professionals to ensure people received the support they needed. The registered manager and provider had effective governance systems in place. Feedback was regularly sought and acted on. Lessons were learnt and shared with staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 April 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by the length of time the service had been registered.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.