Updated 26 February 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
This service provides care and support to people living in several ‘supported living’ settings, so that they can live in their own home as independently as possible. People’s care and housing were provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced.
What we did:
We used information the provider sent us in the Provider Information Return. (PIR) This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.
We visited the office location on 31 December 2018 to speak with the registered manager and review records. We reviewed three people’s care records. We reviewed other records, including two medicines administration records, audits and quality assurance documents, team meeting minutes, policies and procedures, activity plans and meal plans.
We visited people in their own homes to speak with them and speak with staff. We spoke with two people and observed people’s interactions with staff where they were unable to speak with us. We spoke with four members of staff, the registered manager and the Operations Manager. We also spoke with one person’s relatives to gain their views.