10 October 2013
During a routine inspection
Another said, 'The staff treat us well. They respect our privacy and knock on the door before coming in'.
We observed that staff were friendly and attentive towards people. Staff we spoke with were aware that all people should be treated with respect regardless of their diverse background. The home had a policy for ensuring equality and valuing diversity. The manager stated that arrangements had been put in place to support people with their religious and cultural observances. This was confirmed by people. They also informed us that they could have special meals they liked and attend their chosen places of worship.
Meetings had been organised for people who used the service to enable them to express their views and make suggestions. A suggestion box was also available in the kitchen. People confirmed that they could make choices regarding the meals provided and activities organised.
Staff we spoke with were aware of the likes and dislikes of people who used the service and people's preferences were recorded in their care records.
The home had a brochure which provided general information regarding its services and staff employed. It also included the complaints procedure.