The Care Quality Commission
  • Care Home
  • Care home

Archived: The Grange

33-34 Woodside Grange Road, London, N12 8SP (020) 8446 5378

Provided and run by:
DW & JR & LM Skeath

All Inspections

11 December 2015

During an inspection of this service

6 December 2013

During a routine inspection

At the time of our inspection there were 27 people using the service, one person had just joined on the day of our visit. People we spoke with told us that staff treated them with dignity and respect and staff knocked on their door before entering. One person told us that staff were, 'very nice, polite and courteous, they try to find out what you want.' Another told us, 'when you need help you can get help.' We spoke with three relatives who told us that they were happy with the quality of care provided to their relatives.

We observed positive interactions between staff and people living at the home. People's needs were assessed and care and treatment were planned and delivered in line with their individual care plan.

Staff told us that there were enough staff on duty to meet the needs of the people living at the home, dependency levels were assessed on an individual basis.

Systems were in place to monitor the quality of the service. At our inspection in January 2013 we were concerned that records were not accurate and up to date. During this inspection we found that the provider had made improvements. Most records for people using the service were up to date.

25 January 2013

During a routine inspection

There were 27 people in residence at the time of our visit and we spent sometime talking to some, including their friends and relatives for views about the service. Most people said they were treated with dignity and respect by staff commenting on the question with, 'definitely,' and 'they're alright.' We contacted a number of relatives, but managed to speak with three by phone and two during our visit. All felt their relative was treated with dignity and respect and most staff were helpful. One commented, 'we've picked the right home for her, she fits in quite well.'

People's privacy and dignity were respected in the manner staff spoke and interacted with them. We observed staff speaking to people in a caring and calm manner. Staff were able to give us examples of how they treated people with dignity and respect such as ensuring the door was closed and curtains drawn when assisting with personal care and respecting people's preferences whilst promoting their independence.

There were systems in place to ensure that people were protected from abuse and that they received the care they needed. Systems were in place to monitor and to make improvements to the quality of care and support provided to people by the home. Staff received training and felt supported by the manager.

We were concerned that records relating to people using the service were not accurately updated.

6 October 2011

During a routine inspection

People agreed that choosing The Grange had been a good choice. They told us 'I came and saw it and liked it. It's nice, cosy and friendly' and 'I knew I would like it as soon as I put my foot through the door'. They confirmed that when receiving assistance with personal care the staff 'ask first'. They said that the members of staff 'are very respectful' and that they listened to what people said and 'acted on it, straight away'. During the day people told us they liked to 'sit in the dining room and relax'. Although some people said 'I read, there is nothing else to do' other people said that someone calls once a week and they do puzzles.

Most people that we spoke with were not aware of having a care plan. However, they confirmed that they were satisfied with the care provided. They told us 'I am pleased that I am looked after. I get all the help I need'. They felt safe and comfortable with the members of staff supporting them. 'I've never felt nervous about anything'. They were satisfied that there were enough staff on duty and said that there was 'always someone around. People said that staff were 'the nicest bunch of carers you could wish for' and added that staff 'can't do enough for us'. We asked people who they would speak to if they had any concerns or worries. They gave us the names of the senior carer, the deputy manger or the manager. However, they told us 'I'm satisfied with the care I receive' and 'on the whole, no complaints, it's worked out quite well'. When a person said that they spoke with the manager almost daily and could raise any concerns they added that 'it's very nice to be looked after to that extent'.