The Care Quality Commission
  • Care Home
  • Care home

Archived: Townley Road

Overall: Good read more about inspection ratings

2-3 Townley Road, East Dulwich, London, SE22 8SW (020) 8299 1841

Provided and run by:
Hexagon Housing Association

All Inspections

To Be Confirmed

During a routine inspection

This unannounced inspection took place 29 May and 3 June 2015. The last inspection of the service was on 28 February 2013 when we found the service met all the regulations we looked at.

The service provides care and accommodation to 10 adults with mental health problems. At the time of our inspection there were nine people living at the home.

There was a registered manager who has worked at the service for several years. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they felt safe in the service. Staff had been trained in safeguarding people from abuse and they demonstrated they understood how to safeguard the people they supported in line with their procedure.

There were sufficient numbers of staff on duty to meet people’s needs. Risks to people were assessed and managed appropriately to ensure that people’s health and well-being were promoted. People received their medicines safely and medicines were managed in line with procedure.

Staff told us they were supported to do their jobs effectively. The service worked effectively with other health and social care professionals including the community mental health team (CMHT). People were supported to attend their health appointments and to maintain good health.

People’s choices and decisions were respected. People agreed to their care and support before it was delivered. People made decisions about their day-to-day care and support. People were able to go out and return as they wished. The service understood their responsibility under the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.

People had access to food and drink throughout the day and staff supported them to prepare food to meet their requirement.

People said staff treated them with respect, kindness and dignity. Care records confirmed that people had been given the support and care they required to meet their needs. People’s individual care needs had been assessed and their support planned and delivered in accordance to their wishes. People’s needs and progress were reviewed regularly with the person and a professional to ensure it continues to meet their needs.

People were encouraged to follow interests and develop daily living skills. There were a range of activities which took place within and outside the home. People were encouraged to be as independent as possible.

The service held regular meetings with people and staff to gather their views about the service provided and to consult with them about various matters. People knew how to make a complaint if they were unhappy with the service. There were systems in place to monitor and assess the quality of service provided. There were no outstanding actions from audit reports we looked at.

2 December 2013

During a routine inspection

There were eight people living in the home at the time of our inspection and they were supported in activities of daily living with the aim to move people towards independent living. We observed during our inspection that people were treated with care and respect. People we spoke with told us,'It's alright and comfortable here.'

People had a staff member allocated as their key worker who regularly reviewed their care to ensure it met their needs. Staff told us that people were encouraged to make their own decisions and they worked with people on implementing their care plans, for example, encouraging them to make their GP and dental appointments.

We found that the provider had infection control systems in place and staff had received recent infection control training.The provider had systems in place which supported effective co-operation with other professionals. Regular multidisciplinary team meetings were in operation to share information and review people's progress. Relatives told us they were kept informed.

Staff received regular supervision and an annual appraisal. Staff told us they felt supported in their role and had access to training. The provider had systems in place to monitor the service. People told us they have an opportunity to provide feedback, one person said,'I have a say at community meetings, you can bring up anything.'

28 February 2013

During a routine inspection

We spoke with three people using the service, three members of staff and the manager. We looked at two people's records, with their permission, and at other records.

People were involved in discussions about their support, care and treatment. Restrictions on people's activities were based on a risk assessments, and these were regularly updated. One person said "I have a choice".

People said they regularly met with their key worker and one of them said there was always someone available if they wanted to talk to a member of staff. The service worked closely with the Mental Health Trust to provide multi-disciplinary support, care and treatment. The staff group demonstrated a good understanding of the needs of people using the service.

There were appropriate arrangements for the maintenance of the premises and for ensuring the safety of people on the premises.

There were effective recruitment and selection processes in place. A new member of staff commented on the thoroughness of her induction and of the support she received from her manager and other staff.

The records we reviewed were well ordered and up to date, and were stored appropriately.

10 January 2012

During a routine inspection

We spoke with three people who were living at Townley Road at the time of our visit, and a visitor who had previously lived there. They said that they were supported to learn to do things for themselves. They said that they could make suggestions about the way things were done in the house. One person said 'the staff are nice, they're very supportive'.