10 March 2016
During a routine inspection
Stewart House is registered to provide accommodation for up to 3 people who require personal care. On the day of the inspection, there were 2 people living at the home. Stewart house provides a respite service for older people.
A registered manager was employed by the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was available throughout the inspection.
People told us they were safe. People were supported by a registered manager who could explain what constitutes abuse and what to do in the event of suspecting abuse. The registered manager had completed safeguarding training and understood their responsibilities.
Where risks to people had been identified risk assessments were in place and action had been taken to reduce the risks. The registered manager was aware of people’s needs and followed guidance to keep them safe. People received their medicine as prescribed.
As a sole carer we saw that the registered manager was appropriately experienced and qualified to deliver care, treatment and support to people. As the home was providing respite care to two people, one carer, (the manager) was sufficient.
The registered manager understood the Mental Capacity Act (MCA) and how to apply its principles. However at the time of our inspection there was no one accessing the service that had been assessed as lacking capacity. The MCA protects the rights of people who may not be able to make particular decisions themselves.
People told us they were confident they would be listened to and action would be taken if they raised a concern. We saw the service had received no complaints since our last inspection. The service had systems to assess the quality of the service provided. The service was continually looking to improve.
People told us the service was responsive and well managed. The service sought people’s views and opinions and acted upon them.