5 February 2014
During a routine inspection
The people we spoke to said they liked living at the home. One said 'You couldn't do better' and another said 'It's five star'.
All the comments from visitors and relatives were positive. One relative said 'It's a very personal service' and 'They take a great deal of care on an individual basis'.
Care plans reflected people's individual needs and preferences. We observed people interacting with staff and being offered choices about how to spend their time. There was a relaxed and friendly rapport between staff and people using the service. Staff were respectful and caring and knowledgeable about people's individual needs.
The home had a recruitment policy that included the involvement and views of the people living in the home.
The home had suitable processes in place to monitor the quality of the service.