Updated 1 December 2022
We carried out this announced inspection on 31 October 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic was visibly clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk to patients and staff.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures which reflected current legislation.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- The appointment system took account of patients’ needs.
- There was effective leadership and a culture of continuous improvement.
- Staff felt involved and supported and worked as a team.
- Improvements were required in regards to the practice’s use of closed-circuit television (CCTV).
- Staff and patients were asked for feedback about the services provided.
- Complaints were dealt with positively and efficiently.
- The dental clinic had information governance arrangements.
Background
Pro Dental – Spanish Place is in the London Borough of Westminster and provides private dental care and treatment for adults. The main focus of the practice is cosmetic dental work.
The practice is not accessible for people who use wheelchairs and those with pushchairs. The practice have arrangements to refer patients to accessible practice when this is necessary. Car parking spaces, including dedicated parking for disabled people, are available near the practice.
The dental team includes 3 dentists, a dental nurse, a dental hygienist, a receptionist and the practice manager, who is also the practice owner. The practice has 2 treatment rooms.
During the inspection we spoke with a dentist, the dental nurse, the receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Friday 9 – 6pm
There were areas where the provider could make improvements. They should:
- Implement protocols for the use of closed-circuit television cameras taking into account the guidelines published by the Information Commissioner's Office