Background to this inspection
Updated
2 February 2022
Centre for Sight Queen Anne Street is a diagnostic and outpatient eye care centre based in Central London. It is part of Centre for Sight Limited, which operates as a single organisation managed centrally from the main location in East Grinstead (there is one other location in Oxshott). The East Grinstead and Oxshott locations serve as the main sites for ophthalmic surgeries, while the Queen Anne Street location mainly provides pre-surgery assessments for new referrals and follow up appointments post-surgery.
Services offered by the provider include refractive lens exchange, cataract surgery, laser vision correction, corneal grafts, implantable contact lens and intraocular implants.
Along with diagnostic and follow up appointments, Centre for Sight Queen Anne Street also offers YAG laser capsulotomies.
The location is open three days a week on Tuesday, Thursday, and Friday. Staff rotate between locations as required with centrally managed rotas.
What people who use the service say
Patients said staff treated them well, treated them with respect, and listened to them. They said the staff were caring and responded quickly when they needed something. They also said staff were supportive and interested in them as individuals.
Updated
2 February 2022
We had not previously rated this location. We rated it as good because:
- Leaders had the skills and abilities to run the service. They understood and managed the priorities and issues the service faced. They were visible and approachable in the service for patients and staff. They supported staff to develop their skills and take on more senior roles.
- Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs.
- Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. The service had an open culture where patients, their families and staff could raise concerns without fear. All staff were committed to continually learning and improving services. They had a good understanding of quality improvement methods and the skills to use them. Leaders encouraged innovation and participation in research.
- Leaders and teams used systems to manage performance effectively. They identified and escalated relevant risks and issues and identified actions to reduce their impact. Leaders and staff actively and openly engaged with patients, staff, equality groups, the public and local organisations to plan and manage services.
However:
- At the time of inspection the service did have any staff who had completed level three safeguarding training in line with the Royal Colleges intercollegiate guidance on adult and child safeguarding.