Archived: Avanta Care

' Is the service caring?

' Is the service responsive?

' Is the service safe?

' Is the service effective?

' Is the service well led?

Below is a summary of what we found. The summary is based on speaking with the manager and responsible person in the agency, speaking with people who used the service, the staff supporting them and from looking at records.

Is the service caring?

We found people who used the service were asked for their views about their care and treatment and they were acted on. Avanta Care had been operating for around seven months and this was their first inspection. The manager said she was working on sending out questionnaires to get the views of people.

Is the service responsive?

We found evidence people were involved in planning their care and support, where possible. If a person had difficulty in making a decision about their care then the views of people's relatives were sought in order to gain an insight into what the person may have chosen. We saw that care plans were easy to follow with personalised individual support plans outlining how people preferred their care to be delivered.

Is the service safe?

Assessments of any potential risks were completed before any support or care was given so that the person receiving support could have their care delivered safely.

The staff we spoke with confirmed they had a programme of induction and received training to enable them to support people safely. Staff gave details of their training and how it informed their work.

Is the service effective?

People spoken with said the care staff often prompted or assisted them with agreed actions in their care plan.

We spoke with care staff who had a good knowledge of the people they cared for. They told us peoples' care plans and risk assessments were kept in the person's home and they had guidance on how people's needs should be met.

Is the service well led?

We saw evidence of a system which ensured people's care was reviewed regularly and daily notes were also regularly reviewed. There were system to record any complaints and the action taken. There had been no complaint to date.