We carried out a review of the data available to us about Middlesbrough Community Reablement Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Middlesbrough Community Reablement Service, you can give feedback on this service.
Middlesbrough Community Reablement Service supports people who have recently been discharged from hospital or a care home, or who have a health condition which is making it hard to cope at home. The team provides short-term support to help people learn, or re-learn, daily living skills.
At the time of our inspection there were 14 people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives told us they were happy with the care and support they received from the service. One person told us, “Staff supervise me doing things myself. It has most definitely enabled me and had a positive impact. It was essential to me because I needed more to encourage me.”
A robust recruitment process was in place. The service ensured staff had the right training, skills and experience to support people safely.
The provider had systems in place to ensure people were protected from abuse and harm. Staff had completed safeguarding training. Individual and environmental risks were identified and reduced. Systems were in place to ensure people would continue to receive support in the event of an emergency.
People were treated with respect and dignity. People were involved in reviews of their care and support. The service supported people with their communication needs and offered information in a format they could understand.
Care plans were task orientated and lacked detail about how to support people in line with their preferences. Staff were responsive to changes in people’s needs. People and relatives told us they had no complaints about the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The provider had quality assurance processes to monitor the service provided. Information was gathered but was not always analysed to identify trends either positive or negative. The registered manager and staff team were passionate about ensuring people received the best care possible. The provider and registered manager had plans to improve and expand the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 March 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.