Updated 6 August 2022
The inspection
We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.
Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.
Inspection team
The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.
Notice of inspection
We announced the inspection. This was because the majority of the inspection took place remotely. The inspection started on 27 June 2022 and ended on 30 July 2022.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We received feedback from the local authority about the service. We used all this information to plan our inspection.
During the inspection
We requested and reviewed four people's care records, medicine records, risk assessments and quality assurance records remotely. We interviewed the registered manager and contacted three staff members by telephone. We spoke to one person who uses the service and five relatives of people who use the service.