Eventide Residential Home Limited

Updated 10 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Eventide is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Eventide is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 30 May 2023 and ended on 1 June 2023. We visited the location’s service on 30 May 2023.

What we did before inspection

We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We reviewed 2 people's care plans and risk assessments. We reviewed all staff training and supervision records. We also reviewed other records relating to the management of the service. We spoke with 4 people who lived at Eventide and one relative who was visiting on the day of the inspection. We spoke with 2 professionals who were in the service on the day of inspection and 5 members of staff including the registered manager. We spoke with 6 relatives of people living at Eventide on the telephone and received feedback from a further professional.

Updated 10 June 2023

About the service

Eventide Residential Home (Eventide) is a residential care home providing personal care to up to 18 older people. At the time of our inspection there were 17 people using the service.

Eventide Residential Home Limited is a charitable organisation which is overseen by a voluntary committee. Eventide is an older style property close to the centre of Bude and local beaches. The

accommodation is spread over three floors and there was a working lift.

People’s experience of using this service and what we found

People received their medicines as prescribed and in line with their personal preferences. When people preferred to administer their own medicines there were robust systems in place to support this. Records to show when people had received medicines for use as required did not contain the necessary detail to minimise any risk. The registered manager addressed this at the inspection.

The service was clean and people’s rooms reflected their personal taste. Any necessary repairs were completed quickly. Shared bathrooms were functional but did not provide a relaxing environment.

There were enough staff to support people and ensure they were safe and occupied. Staff had received relevant training and told us they were well supported and enjoyed working at Eventide. Pre-employment checks were in place to ensure new staff were suitable to work in the sector.

People and their relatives said Eventide provided a safe and caring service. One relative commented; “[Family member] feels safe there. They make sure she is okay. They give her full attention.” Staff had access to safeguarding information and were confident about systems for raising concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff worked in line with the principles of the MCA and sought people’s consent before providing personal care. People were fully involved in decisions about how their care was provided. Staff supported people to maintain their independence.

The registered manager was supported by the organisations trustees who made monthly quality assurance visits. These were also used as an opportunity to gain feedback from residents. This was underpinned by regular meetings for residents, families and staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 August 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Recommendations

We have made recommendations about the management of medicines for use when required and supporting people’s sensory needs in the environment.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.