We carried out a review of the data available to us about A&B Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about A&B Home Care Ltd, you can give feedback on this service.
A & B Home Care Services Limited is a domiciliary care agency providing personal care to people living in their own homes. It provides a service to younger adults and older adults, including people living with dementia. At the time of inspection, 29 people were using the service and receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safe from the risk of avoidable harm. People told us they were well supported and cared for. Risks to people were robustly assessed and managed. There were enough staff to support people, and they were recruited safely. People’s medicines were managed well, and people received their medicines as prescribed. The provider managed the control and prevention of infection well and staff wore PPE appropriately. Lessons were learnt when things went wrong and there was an open and honest culture within the service.
People’s needs were thoroughly assessed, and support plans were person-centred and kept up to date. Staff had the right skills, training and experience to support people effectively. People received support to eat and drink when needed. People were referred to health professionals appropriately and supported to access other services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with kindness and respect, by staff who knew them well. People were supported to express their views and be involved in making decisions about their care. People were treated with dignity at all times, and people were supported to maintain independence wherever possible.
People were fully involved in the development of their support plans, as were families and professionals where appropriate. Support plans focused on people’s individual needs, their preferences and routines, their likes and dislikes, and what was important to them. People’s communication needs were well met. If people raised any concerns, these were dealt with swiftly and appropriately.
The service was well-led. The management team were open and honest, with strong person-centred visions and values. Staff were proud to work for the company and happy in their roles. People and relatives told us they would recommend the service to others. The provider carried out regular quality audits and implemented action plans in response to points identified. People were asked for their feedback regularly and this was welcomed. The provider worked well with others to achieve good outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 March 2021 and this is the first inspection.
Why we inspected
This was a planned inspection to assess the standard of care delivered by the service and award a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.