Background to this inspection
Updated
7 October 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was undertaken by one inspector
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 10 September 2021 and ended on 14 September 2021. We visited the office location on 13 September 2021.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with three people who used the service and two relatives about their experience of the care provided. We spoke with five members of staff including the registered manager and care workers.
We reviewed a range of records. This included three people’s care records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found.
Updated
7 October 2021
About the service
Care Moments Healthcare Ltd is a domiciliary care agency. It provides personal care to adults living in their own homes, some of whom were living with conditions such as general frailty and neurological conditions. CQC only inspects the service being received by people provided with 'personal care', which includes help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection there were four people who received personal care.
People’s experience of using this service and what we found
People told us they felt safe, they felt supported by staff that knew them and understood their health and wellbeing needs. One person told us, “I feel safe with them, they are well trained and know what they are doing. [Staff] is like a friend to me, they chat away about all sorts, it makes me feel very comfortable and safe in their hands.”
People were protected from the risk of harm and abuse. Staff received safeguarding training and their knowledge on the subject reflected up to date guidance. Staff and people felt comfortable to approach the registered manager with any concerns or worries.
People were cared for by staff who were trained appropriately for their roles. Staff received supervision and felt supported by the registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People confirmed they contributed to planning their care and support, changes could be made to suit them. Staff empowered people to be in charge of their day to day routines and told us, “I treat them as individual and all the time I give them the care they want to have, I don’t do it as I would like it but exactly as they want.”
People were cared for by consistent, kind and respectful staff who gained consent before any support was given. One staff member told us, “We have family values here, we treat people like we want to be treated, no one is disrespected, and everyone is valued.” One person told us, “I see the same staff, I get on with them really well, I usually have [staff], the registered manager brought them to meet me when they first started.”
People were encouraged to give their views and feedback on the service, this included complaints. The service had not received any complaints, however, the registered manager advised they would be used as a learning and development opportunity.
The registered manager had a good oversight of the service, they completed regular checks to ensure people were satisfied with the quality of care. People spoke highly of the registered manager, comments included, “I have nothing bad to say about them, they are fantastic. I haven't used an agency for a while, I have past experience and know what a good agency looks like.” And, “They're brilliant, they're a god send.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 March 2021 and this is the first inspection.
Why we inspected
This is the first inspection for this newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.