Riann Care

Updated 7 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team comprised an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with CQC to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short period notice of the inspection so the provider could make sure people and their relatives consented to our contacting them for their feedback on the service.

Inspection activity started on 24 August 2023 and ended on 4 September 2023. We visited the location’s office on 31 August 2023.

What we did before the inspection

We reviewed all the information we had received about the service since the last inspection. We sought feedback from local authority professionals who work with the service. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager and 7 staff. We had telephone feedback from 7 people who used the service, either directly or through a relative who was involved in their care. We reviewed records, including 5 people’s care plans, risk assessments, staff records, and other records to do with the management and delivery of the service.

Updated 7 October 2023

About the service

Riann Care is a domiciliary care agency providing personal care to people living in their own houses and flats. At the time of this inspection there were 10 people receiving personal care services.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We received positive feedback about their care and support from people who used the service and their relatives. We found improvements had been made in the areas where we had concerns at our last inspection. At that inspection the provider was operating under a different name.

People told us they felt safe when supported by staff from Riann Care. There were high standards of hygiene. People had their medicines administered in line with their wishes. Care workers arrived at the right time and stayed for the right amount of time to support people without rushing them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were satisfied their care workers had the right skills and knowledge to support them.

People were complimentary about the management and office team, describing them as being approachable and responsive. We found suitable management systems and processes in place to sustain improvements that had been made.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection and update

The last rating for this service was requires improvement (published 8 December 2022).

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

The provider has changed the name of the service since the last inspection.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced comprehensive inspection of this service between 29 September and 3 November 2022. Breaches of legal requirements were found. The provider completed an action plan after that inspection to show what they would do and by when to improve. We identified necessary improvements in safe care and treatment, good governance, fit and proper persons employed, and staffing.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions safe, effective and well-led which contain those requirements.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Riann Care on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect or assess the service using our new ways of working.