We carried out a review of the data available to us about Walfinch East Barnet on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Walfinch East Barnet, you can give feedback on this service.
Walfinch East Barnet is a domiciliary care service. It provides personal care to people living in their own homes and flats in the community. The service supports people with a range of physical, sensory and learning disabilities as well as older people including those living with dementia. At the time of this inspection there were 12 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
One person and relatives of people using the service spoke positively of the service and the care and support that they received stating that they had developed caring and respectful relationships with the care staff that supported them.
Relatives told us that they felt safe and confident with the care staff that supported them. Care staff knew the signs to look for if abuse was suspected and told us of the actions they would take to protect people from abuse.
Safe medicines management and administration processes in place ensured people received their medicines as prescribed and on time.
People were supported by care staff that they knew, who arrived on time and always stayed their full allocated time. Recruitment processes ensured that only care staff assessed as safe to work with vulnerable adults were employed.
People were supported by care staff who had been appropriately trained and were skilled in their role. Care staff told us they were regularly supported through supervision and annual appraisals.
People were supported to eat and drink enough where this was an assessed need. The service supported people to lead healthy lives and supported them to access relevant health care services where required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives knew who to speak with if they had any complaints and were confident their concerns would be dealt with appropriately and in a timely manner.
Care plans were person centred, giving care staff information and guidance to support people with their needs and wishes. However, some care plans lacked detailed information on how to minimise risk for people and to enable the delivery of safe, effective and responsive care.
Management oversight processes in place enabled the service to monitor the quality of care people received. However, where we had identified some minor concerns with care plan records, this had not been identified through the providers internal audit processes.
We have made a recommendation about ensuring that comprehensive records are maintained to support the delivery of good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned inspection. This service was registered with us on 09 March 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.