Sunny View House

Sunny View House is a residential care home providing personal care to a maximum of 1 person. The service provides support to people with learning disabilities or mental health care needs in a 1-bedroom bungalow.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff communicated with the person in ways that met their needs and worked with them to plan for when they experienced periods of distress.

Staff supported the person to take part in activities and pursue their interests in their local area.

The service gave the person care and support in a safe, clean, well equipped, well-furnished and well-maintained environment. They were able to personalise their home.

Staff supported the person with their medicines in a way that promoted their independence and supported them to play an active role in maintaining their own health and wellbeing. They enabled the person to access specialist health and social care support in the community.

Right Care:

The person received kind and compassionate care. Staff understood and responded to their individual needs.

The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff had training on how to recognise and report abuse and they knew how to apply it.

The person’s care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life. However, they did not always include enough guidance for staff. This included for a medical condition they had and their wishes at the end of their life.

Right Culture:.

The person received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff knew and understood the person well and were responsive, supporting their aspirations to live a quality life of their choosing.

The person and those important to them, were involved in planning their care. Staff evaluated the quality of support provided, involving the person, their family and other professionals as appropriate. However, the person’s daily records lacked detail; we have made a recommendation related to this.

The service enabled the person and those important to them to work with staff to develop the service. Staff valued and acted upon the person’s views.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 31 July 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have made a recommendation in relation to recording of daily support provided by staff.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.