Premier Care Blackburn Branch

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff assessed people's needs and updated people's risk assessments. The provider had a team of clinical nurses to help support staff to meet people's needs in line with good practice. Staff worked well as a team and liaised with other health professionals to make sure that care was joined up. Staff supported people to live healthier lives, promoted healthy living and helped people attend their appointments. The manager and staff monitored people's health outcomes if required. Staff completed training around the Mental Capacity Act and understood the principles of consent.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The manager undertook thorough assessments of people's needs when they were first referred to the service, and these were person centred. The manager completed risk assessments and we saw that care plans and risk assessments were up to date and reviewed regularly.

People's care records were thorough and contained relevant, up to date detail. Staff completed consent forms and best interest's decisions where appropriate. Staff could monitor people's health, for example fluid and nutrition if this was required, which the manager monitored.

Staff told us they worked well together as a team and we saw positive interactions between staff and managers. The manager was committed to establishing a positive working environment. Staff made referrals to other agencies and worked well with social workers and GPs.

Processes supported teams working well together. The manager liaised with other agencies well, and was working towards receiving up to date information from the local authority review process to support their own reviews of people's care.

Staff supported people according to the care plan commissioned via the local authority. People told us that all their needs were met well. A person said, "The staff ensure that whatever [my relative] needs is done when they are here.“

Processes supported people to live healthy lives. Care plans were commissioned via the local authority and staff delivered care according to this. Staff observed people's health and wellbeing and fed back any concerns to the manager so that action could be taken. Staff were confident in identifying any deterioration to a person's health.

The provider completed a range of audits to monitor outcomes, for example medicine audits and care plan audits. Senior staff completed 'spot check' during staff visits to observe practice and competency. People were asked to complete a health overview questionnaire to support reviews of care. The service used a bespoke electronic system to monitor call times and lateness, and took action in a timely way to address any problems.

Staff completed Mental Capacity Act and Best Interest's training, and understood the principles of consent. The manager made sure that people who lacked mental capacity received appropriate assessments and support.

The provider had a consent policy and we saw consent records in people's care plans. We saw best interest's decisions recorded appropriately in people's care plans.