We carried out a review of the data available to us about Helping Hands Stroud on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Stroud, you can give feedback on this service.
Helping Hands Stroud is a domiciliary care agency providing personal care to 24 people at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We heard positive views about the service from people, their relatives such as, and “Can’t fault them” and “Very impressed.”
People received care which was safe, and staff understood how to support people to maintain their safety. People's medicines were administered as expected. The provider checked the suitability of new staff through robust recruitment processes. Care staff used personal protective equipment (PPE) and supported people to reduce the risk of infection.
Staff received support to carry out their roles through training and regular meetings with senior staff. People received personalised care and were supported to access healthcare services when the need arose.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Quality assurance systems were in operation with the aim of improving the service in response to people's needs. The registered manager and senior staff visible and approachable for people using the service, their representatives and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 8 March 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.