The Tyburn Private Medical Practice

Updated 25 May 2022

The provider, The Tyburn Medical Limited, was registered by the CQC in February 2021 to provide the regulated activities of Diagnostic and screening procedures and Treatment of disease, disorder or injury.

The provider delivers regulated activities from the registered location at 22 Upper Wimpole Street, London, W1G 6NB.

The service provides private consultations with a general practitioner at the registered location and via telephone and video conferencing. Service users can access a wide range of blood tests and diagnostic screening via third-party organisations. The service is available to children and adults.

The service is open from 8:30am to 5:30pm Monday to Friday. Appointments can be booked by telephone or online via the service’s website.

Details of the service are set out on the website - www.thetyburn.com

Staff comprise of two GPs (male and female), a practice manager and an administrator.

How we inspected this service

Before the inspection we gathered and reviewed information from the provider. During inspection, we interviewed the lead GP and practice manager at the registered location. We reviewed a sample of service user records and consultations. We also received feedback from the administrator and patients who used the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 25 May 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Tyburn Private Medical Practice as part of our inspection programme. It was the first inspection of the service, which was registered by the CQC in February 2021.

The service offers consultations with a general practitioner. In addition, the service provides access to laboratory blood tests, diagnostic screening and referrals to specialists under arrangements with third-party service providers.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At The Tyburn Private Medical Practice services are provided to patients under arrangements made by their employer or an insurance provider with whom the service user holds an insurance policy other than a standard health insurance policy. These types of arrangements are exempt by law from CQC regulation. Therefore, at The Tyburn Private Medical Practice, we were only able to inspect the services which are not arranged for patients by their employers or an insurance provider with whom the patient holds a policy other than a standard health insurance policy.

The lead GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received feedback from 44 people about the service. All comments were very positive about the service and indicated that patients were treated with kindness and respect and the premises was always clean. Staff were described as helpful, caring, thorough and professional.

Our key findings were:

• The service had systems to manage risk so that safety incidents were less likely to happen. When they did happen, the provider learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
• Patients were able to access care and treatment within an appropriate timescale for their needs.
• The service had systems in place to collect and analyse feedback from patients.
• There was a clear leadership structure to support good governance and management.

Whilst we found no breaches of regulations, the provider should:

• Continue working towards completed audit cycles.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care