11 November 2022
During a routine inspection
Our rating of this service was good because:
Staff had training in key skills and understood how to protect adult patients from abuse. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents.
Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care. Key services were available to suit patients' needs.
Staff treated patients with compassion and kindness and respected their privacy and dignity.
The service planned care to meet the needs of local people and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services.
The service had enough staff to care for patients and keep them safe.
However:
The service did not always store cleaning materials securely
The service’s safeguarding policies did not include the action to take if there were child or young person safeguarding concerns.
The service’s environment did not always meet service user’s individual needs.
Staff did not always record patients’ consent in medical records.