MO Surgical Aesthetics Limited

This report describes our judgement of the quality of care at this service. It is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information given to us from the provider, patients, the public and other organisations.

We rated it as good because:

• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
• People could access the service when they needed it. Staff provided effective care and treatment and gave patients pain relief when they needed it. The service made it easy for people to give feedback.
• Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care and treatment.
• The service had enough staff to care for patients and keep them safe. Staff had training in key skills and understood how to protect patients from abuse. The service controlled infection risk well. Staff assessed risks to patients and acted on them. The service had very few safety incidents and learned lessons from those that had occurred.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued and were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities and were committed to improving services continually. The service engaged well with patients and each member of staff.

However,

• The entrance to the first-floor treatment room and to the second floor of the building were by two flights of rather steep narrow staircases which limited accessibility in the event of a patient deteriorating. In the theatre area, buzzers were not available to alert trained members of staff.
• Equipment to support the deteriorating patient did not meet the requirements for a hospital theatre setting.
• Care records were incomplete.