Whiteson Hair Loss Consultancy Ltd

This service is rated as Good overall. (Previous inspection November 2019. Overall rating Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Choose a rating

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at 101b Manchester Road, Wilmslow, Manchester SK9 2JH because the service had recently changed its registration.

At the last inspection of the previous provider on 5 November 2019 we found that systems were in place to keep patients safe and patients received coordinated and person-centred care. Patients reported they were treated with respect and were happy with the service they received. There were systems in place to ensure the service was well managed.

Whiteson Hair Loss Consultancy Ltd is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activity: Treatment of disease, disorder or injury.

Whiteson Hair Loss Consultancy Ltd provides treatment for men and women over 18 years of age who experience hair loss.

Lili Whiteson is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Our key findings were:

• The service had systems to manage risk so that safety incidents were less likely to happen.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Appropriate medical records were maintained.
• Patients were involved in their treatments and treated with compassion, kindness, dignity and respect.
• Patients accessed care and treatment from the service within an appropriate timescale for their needs.
• The service was focussed on continuous learning and improvement.
• Information about services and how to complain was available. We found the systems and processes in place to manage and investigate complaints were effective.
• The service proactively sought feedback from staff and clients, which it acted on

The areas where the provider should make improvements are:

• Policies and procedures should be further updated to support the delivery of the service.
• The practice should carry out audits to demonstrate safe prescribing to patients.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services