16 March 2023
During a routine inspection
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Outstanding
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Embankment Place Primary Healthcare on 16 March 2023 as part of our inspection programme. The service has not previously been inspected.
Embankment Place Primary Healthcare provides a primary health care service to the partners, directors and dependent family members of PwC UK (PwC), a consulting and accountancy firm. The main clinic is located within the PwC office complex at Embankment in central London. There is also a branch clinic which is located next to their office in Southwark, London. The service is not open to the public.
One of the senior managers is the registered manager with CQC. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.
Our key findings were:
- Patients and staff were protected by comprehensive safety systems which took account of best practice. Managing risk was recognised as the responsibility of all staff.
- The service reviewed the effectiveness and appropriateness of the care provided. There was evidence of quality improvement activity.
- The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
- Patients were able to access care and treatment within an appropriate timescale for their needs.
- The service had systems in place to collect and analyse feedback from patients.
- There was a clear leadership structure to support good governance and management.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care