Goldcrest Healthcare Service (Midlands)

Goldcrest Healthcare Service (Midlands) is a Domiciliary Care Service providing personal care to people living in their own homes. At the time of our inspection there were 63 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

People received the support they needed to keep them safe and ensure their needs were met. Staff were safely recruited and were available to support at the times people needed them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s independence was promoted by staff who knew them well and encouraged them to achieve their goals and aspirations.

Right Care

People were supported by staff who had the skills and knowledge required to meet their needs. Staff understood people’s individual communication styles and worked alongside relatives and other professionals to ensure their knowledge of people’s needs remained current. People told us staff were respectful when providing care and promoted their independence.

Right Culture

There were systems in place to ensure effective governance and oversight of the care provided. Audits identified any areas where improvements were required. The registered manager was supportive of the staff team and shared learning with them to improve the quality of care. People, relatives, and staff had been asked for their feedback and this had been used to drive improvement across the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 February 2021 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about safeguarding. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe sections of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.