The Care Quality Commission
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  • GP practice

Archived: Calder GP Community Practice

Overall: Good read more about inspection ratings

Todmorden Health Centre, 82 Halifax Road, Todmorden, Lancashire, OL14 5QN (01706) 811106

Provided and run by:
Locala Community Partnerships C.I.C.

Important: The provider of this service changed. See old profile

All Inspections

13 February 2020

During an annual regulatory review

We reviewed the information available to us about Calder GP Community Practice on 13 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

3 May 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Calder Community Practice on 3 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice was aligned with Park Community Practice, situated in Halifax. Patients were able to access services at either site. Park and Calder Community Practice was part of Locala, a social enterprise community interest company (CIC). All data relates to both practices collectively, unless specified otherwise.
  • Locala had clear lines of accountability and governance which encompassed the whole organisation. Staff at the practice told us they felt supported by their immediate managers and by the organisation as a whole.
  • The practice routinely sought feedback from staff and patients, and had a recently established patient participation group (PPG). We were given examples of how the practice had responded to patient comments and suggestions.
  • We saw the practice had an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Clear guidance about how to complain was displayed in the practice and on the website.
  • Patients said they found it easy to make an appointment with a GP or nurse practitioner. Urgent appointments were available the same day when required.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

There is an area where the practice needs to make improvements.

The provider should:

  • Review the way carers are identified within the practice and develop systems to provide additional support to this group of patients.

 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice