We carried out a review of the data available to us about Phoenix All Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Phoenix All Care Ltd, you can give feedback on this service.
Phoenix All Care is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who uses domiciliary care services receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection there were eleven people who received personal care support.
People’s experience of using this service and what we found
Care planning documentation required improvements to ensure people had a complete care plan setting out their personalised needs and preferences. This included improvements to end of life care planning so people and their family members, where appropriate, had the opportunity to discuss their wishes and preferences.
People were safely cared for. The registered manager and staff knew how to follow safeguarding procedures when required. Checks were undertaken to ensure staff were suitable for their roles.
People received support from a small team of consistent staff which included the registered manager. Processes were in place to support people with their medicines if required. Infection control measures were in place including staff use of personal protective equipment (PPE).
People's needs were assessed before the package of care commenced. Staff received an induction and training for their roles. People were supported with their eating and drinking needs if this was required.
The registered manager liaised with health and social care professionals to maintain people's health. People's capacity to make their own decisions was assessed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The staff team were kind and caring. There was good team work and staff felt supported by the registered manager. People received care which respected their privacy, dignity and promoted their independence. Consent was sought before any care was delivered.
The registered manager was developing and embedding a system of quality assurance checks to ensure good oversight of the running of the service. They worked in an open and transparent way. Any issues that arose were dealt with promptly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 8 January 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.