Archived: We are With You - Shropshire

Our rating of this service stayed the same. We rated it as good because:

• The service provided safe care. The premises where clients were seen were safe and clean. The number of clients on the caseload of the teams, and of individual members of staff, was manageable and staff were able to give each client the time they needed. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The teams included the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team.
• Staff treated clients with compassion, kindness and respect. They understood the individual needs of clients and actively involved them in decisions about care planning, focusing on client’s skills and strengths, providing them with the knowledge, skills and tools to lead healthy lives. Staff worked proactively with other services, agencies and third sector organisations that would aid their recovery and health and wellbeing.
• The service was easy to access. Staff responded to referrals quickly and assessed and planned care planned well. They met the needs of the people who used the service and their criteria did not exclude people who would benefit.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.

However:

• The building in Shrewsbury was uninviting and in need of some decoration, however it was temporary, and the service planned to move to new premises this year.