We carried out a review of the data available to us about Highgrove on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Highgrove, you can give feedback on this service.
Highgrove is registered to provide accommodation and personal care to people with a learning disability, some of whom may have complex needs. Highgrove provides short stay breaks for people who live in the family home. The home can accommodate a maximum of 3 people at any time. At the time of our inspection the service provided short stays for 10 people at varying times.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
Due to the complex needs of people they were not able to share their views with us. We observed positive, polite interactions between people and staff. Staff clearly knew people well and were able to anticipate their needs. The families of people told us their relatives were supported in a way they wanted and needed, by staff who knew them well. Support was planned and delivered in a personalised way, promoting people’s choice and independence. People’s prescribed medicines were managed safely. Peoples social and emotional needs were considered to help promote their health and well-being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People's human rights were upheld. Staff were seen to treat people with dignity and respect. Thorough assessments and personalised support plans provided detailed information to guide staff. Good staffing levels were maintained, offering continuity and reliability in support. Appropriate recruitment checks were completed. New staff completed a comprehensive induction and training programme on commencement of their employment. Staff understood their role and responsibilities and felt supported by the management team.
Right Culture:
Quality monitoring systems were in place, providing oversight of the service. Areas of development were identified and planned for. The management team had a clear vision and were working collaboratively with the local authority to remodel the current service provision. Staff were aware of their responsibilities to report any concerns; where necessary these were acted upon to help inform on-going learning and development.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good (published on 30 November 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.