Access 24/7 Healthcare Ltd

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people; and providers must have regard to it. Access 24/7 Limited is a domiciliary care agency providing the regulated activity of personal and nursing care to people in their own homes. At the time of our assessment 25 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We carried out our on-site responsive assessment on 20 February 2025, offsite activity started on 17 February 2025 and ended on 25 February 2025. The assessment was completed to follow up on the last assessment to see if improvements had been made. The provider was previously in breach of the legal regulation in relation to safeguarding, safe care and treatment and staffing. Improvements were found at this assessment and the provider was no longer in breach of these regulations. However, the provider is still in breach of the legal regulation in relation to fit and proper persons employed and good governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation. This assessment was announced.

People's experience of this service

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of people's preference of care, staff promoted people's independence.